Non-Refundable Entry Fee
The entry fee of ₹1,000 is strictly non-refundable once a successful payment has been confirmed by our server and your film entry has been registered. This is standard practice for film festivals worldwide and allows us to cover evaluation, operational, and administrative costs.
Failed Payment / Technical Error
If your payment is debited from your bank account or card but your entry registration fails due to a technical error on our payment gateway or server, you are entitled to a full refund of ₹1,000. To claim this refund, contact us within 7 days at sharankrishnashortfilmawards@gmail.com with your name, registered email address, and the Cashfree Order ID. Verified refunds will be processed within 7–10 working days to the original payment method.
Duplicate Payment
If you are charged more than once for the same entry due to a technical error, the duplicate charge will be refunded in full within 7–10 working days upon verification. Contact us with both Order IDs.
Withdrawal by Participant
If a Participant chooses to withdraw their film entry after successful payment and registration, no refund will be issued. The entry fee is forfeited upon registration.
Festival Cancellation or Postponement
In the unlikely event that the Festival is cancelled or significantly postponed due to circumstances beyond our control (force majeure, natural disaster, government restrictions, or similar), the organisers will communicate the situation and available options — which may include entry carryover to a rescheduled event — on a case-by-case basis. Refunds in such cases are at the organisers' discretion.
Disqualification
Entries disqualified for violation of submission guidelines or content standards are not eligible for a refund of the entry fee.
How to Request a Refund
Email sharankrishnashortfilmawards@gmail.com with Subject: "Refund Request — [Your Name]". Include your registered email, Cashfree Order ID, and reason. We will respond within 3 working days.